JOB DESCRIPTION

Business Analysis

Company Business Scope

Artery Partner is a technology and management consultancy specializing in driving digital transformation in the many services industry. Providing a comprehensive range of technology solutions and services to SMEs and large business clients. Artery Partner operates at the intersection of business and technology by combining innovative thinking with unrivaled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for our clients. 

The core business scope includes:

1. Custom Software Development: Designing and developing bespoke software solutions tailored to meet specific client needs, including web applications, mobile apps, and enterprise software.
2. IT Consulting: Offering expert advice on technology strategies, system integration, and IT infrastructure to optimize business operations and drive digital transformation.
3. System Integration: Ensuring different IT systems and software applications work together seamlessly to enhance efficiency and productivity.
4. IT Support Services: Providing a full suite of support services, including help desk support, technical troubleshooting, and network management, to ensure the smooth operation of IT systems.
5. Technical Support and Maintenance: Offering ongoing support, troubleshooting, and maintenance services to keep IT systems and software applications running efficiently.
6. Cloud Services: Implementing and managing cloud-based solutions, including cloud migration, storage, and computing, to offer scalable and flexible IT resources.
7. Cybersecurity Solutions: Protecting businesses from cyber threats through the implementation of robust security measures, including firewalls, encryption, and security audits.
8. Data Analytics and Business Intelligence: Helping businesses make informed decisions by analyzing data and providing actionable insights through advanced analytics and BI tools.
9. Software Testing and Quality Assurance: Ensuring the reliability and performance of software applications through rigorous testing and quality assurance practices.

By focusing on SMEs and large business clients, Artery Partner aims to support a wide range of industries in achieving their technology goals and improving their overall business performance.

Brief description 

As a Business Analyst, you will work closely with our customers and our development team. You are responsible for analyzing, capturing, and prioritizing the requirements for the new customer experience initiatives of our customers. You will need to manage customer expectations and help them to translate their vision into a project that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers and guide them to achieve desired outcomes.

Responsibility

1. Ensure with clients regarding the information processing or computation
2. Manage functional requirements using business-case specifications or user stories to ensure the system feasibilities 
3. Perform business process gap analysis to increase compatibility and manage requirement changes
4. Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success
5. Collaborate closely with technical teams to configure / optimize the customer experience
6. Facilitate communication between management, staff and customers to ensure an effective approach to implementation of IT solutions;
7. Managing a customer service help-desk
8. Manage and conduct Project workshop as well as training sessions
9. Research and develop business tools and documents templating
10. Confer with customers remotely and/or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
11. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;
12. Ensure the scope of work for service and/or feature requested and small enhancements
13. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
14. Refer unresolved customer grievances to designated departments for further investigation;

Qualifications and requirements 

Technical Skills

1. Data Analysis: Proficiency in data analysis tools (SQL, Excel, Python, R), statistical analysis, and data visualization.
2. Business Intelligence (BI) Tools: Knowledge of BI tools (Tableau, Power BI) for data-driven decision making.
3. Process Modeling: Ability to create process flow diagrams, swim lanes, and other visual representations of business processes.
4. Requirements Management: Skills in gathering, documenting, and managing requirements using tools like Jira or Confluence.
5. Agile Methodologies: Understanding of Agile frameworks (Scrum, Kanban) and their application in project delivery.
6. System Analysis: Ability to analyze existing systems and identify areas for improvement.
7. Prototyping and Wireframing: Creating visual representations of user interfaces and system interactions.
8. Knowledge of ERP and CRM Systems: Understanding of enterprise resource planning and customer relationship management systems.
9. Software Development Life Cycle (SDLC): Familiarity with different SDLC models (Waterfall, Agile, Iterative).
10. Programming Languages: Basic understanding of programming languages (not always required but beneficial).
11. Database and SQL: Knowledge of database structures and SQL for data manipulation.
12. Microsoft Excel: Advanced Excel skills for data analysis, modeling, and reporting.
13. Documentation and Presentation: Ability to create clear and concise documentation and deliver effective presentations.

Soft Skills

1. Communication: Excellent verbal and written communication skills to interact with stakeholders.
2. Problem-solving and Critical Thinking: Ability to analyze complex problems, identify root causes, and propose solutions.
3. Interpersonal and Negotiation: Strong interpersonal skills to build relationships and influence stakeholders.
4. Adaptability: Ability to adapt to changing requirements and priorities.
5. Attention to Detail: Meticulous attention to detail to ensure accuracy in requirements and documentation.
6. Time Management and Organization: Effective time management and organizational skills to manage multiple tasks and deadlines.
7. Leadership: Ability to lead and motivate teams.
8. Domain Knowledge: Understanding of the industry or domain in which the business operates.
9. Business Acumen: Knowledge of business operations, financial metrics, and strategic planning.
10. Teamwork: Ability to collaborate effectively with cross-functional teams.

Additional Competencies

1. Change Management: Understanding of change management principles and ability to manage organizational change.
2. Risk Management: Ability to identify and assess project risks.
3. Business Process Improvement: Knowledge of process improvement methodologies (Lean, Six Sigma).
4. Project Management: Basic project management skills to contribute to project planning and execution.

Working conditions

1. The position is a full-time job. 
2. Remote work by default and on location if require
3.